How it Works
Customization Process
๐ Step 1: Place Order
Choose your preferred acrylic keychain style โฎ confirm size and quantity โฎ upload your design file โฎ submit your order online.
๐ Step 2: Design Proof Approval
We will confirm details with you:
- Small orders: default die-cut shape.
- Large orders: we will email you to confirm the shape (heart, square, circle, etc.).
- Simple background: any shape available.
- Complex background: only square, heart, circle.
๐ Step 3: Production (5โ7 working days)
Once design is confirmed โฎ we will complete production and quality inspection within 5โ7 working days.
๐ Step 4: Shipping
After production is finished โฎ we will arrange shipment immediately โฎ provide a tracking number for you to check delivery status.
๐ Step 5: Delivery & After-Sales Service
Please inspect your order upon delivery โฎ contact our customer service if you have missing items, wrong items, or quality issues.
Frequently Asked Questions
๐จ Artwork
Q: What file formats do you accept?
A: We accept all standard artwork formats. For the best clarity, we recommend vector files such as AI or EPS. We will provide a free online proof and make free changes until you get your desired layout.
Q: Do you offer design services?
A: We provide basic design help, including text edits, background removal and color adjustments. Simple backgrounds can be cut into any shape, while complex backgrounds support square, heart or round shapes. For complex designs, we work with professional design partners to assist you.
๐ Submitting Orders
Q: Do prices include setup charges?
A: Most orders have no setup fees. Any setup cost will be clearly shown on the product page, and reorders of the same design are free of setup charges.
Q: Do you offer discounts for bulk orders?
A: Yes! We offer discounted unit prices for large quantity orders. The more you order, the lower the unit price will be.
๐ Shipping
Q: Where do you ship from?
A: We ship from China and provide reliable and safe shipping service to most countries and regions around the world.
Q: How long will it take to receive my order?
A: Production usually takes 5โ7 working days after design approval. Shipping time depends on your destination. The total time is normally around two weeks.
โ Returns & Refunds
Q: What is your return policy?
A: We accept returns or replacements only for issues such as quality problems, wrong items, missing items, or shipping damage. As all products are custom-made, we cannot accept returns or exchanges for reasons such as change of mind or personal preference.
Q: What if my order arrives damaged?
A: Please contact us with photos of the damaged item via email: service@customacrylicstandee.com. We will review and provide a satisfying solution including replacement or compensation.